Words That Work ... or Don't

No Problem? No Thanks.

In my last column, I encouraged you to speak — and write — words of thanks. We all like to know that our efforts are recognized and appreciated.

But what about accepting thanks? Do you do it graciously?

“No problem” is so often uttered in reply to a spoken expression of thanks.

I despair at the vast lack of civility and graciousness in much of today’s public discourse. The utterance “no problem” is anything but gracious.

In fact, consider that it is shorthand for “It was not a problem for me to help you,” and then consider whether it ever should be a problem or imposition for us to render help to someone. It is an even more inappropriate response when the help we have given is a service a customer is paying for.

Add to that the negative connotations of “no” and “problem,” and it’s easy to see why these responses are better:

• “You’re welcome.”
• “My pleasure.”
• “I was happy to do it.”
• “I’m glad I could help.”

If you have a favorite response when someone thanks you, I’d love to hear it. Please send it to me at: contact@ruthlesseditor.com

Let’s be positive and gracious when acknowledging someone’s “thank you.” Maybe it will serve as a small step in elevating the tone of our discourse in general.

Ruthless Editor follows The Associated Press Stylebook and Briefing on Media Law guidelines for word and punctuation usage. Webster's New World College Dictionary serves as a secondary reference.

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